About East Texas Water Damage Pros

What we do for you

You call, tell us what happened, and we line up the right crew for water damage, mold, fire or smoke damage, and related cleanup in the Tyler and Longview area. Under the hood, the work itself is done by an independent, local restoration company that serves your part of East Texas, and we arrange that so you don’t have to search for it yourself.

What we are not

We are not a restoration contractor. We don’t own trucks, employ technicians, or send anyone to your home. Any language on this site about what a “crew” or “team” does is describing the independent business that does the work, not us. We also don’t guarantee response times, and we don’t collect reviews or ratings for the companies we work with on this site.

How it works

1. We ask a few quick questions about your situation, like what happened, where you’re located, and whether the damage is still active.
2. Based on your answers and your location, we line up an independent restoration company that covers your area.
3. From there, you deal directly with that company: scheduling, the estimate, the work itself, and any insurance paperwork.

We may be paid by the restoration company when a call results in a job. That doesn’t change what it costs you to call or to get help.

Why we built it this way

Finding a restoration company at 2 a.m. with water actively spreading across your kitchen floor is a bad time to be scrolling through search results and hoping a listing is current. A single number that’s answered around the clock, and gets you talking to someone who actually covers your town, cuts out some of that scramble. That’s the entire value we’re trying to add. We’re not claiming to vet every technician’s individual skill or to guarantee a particular outcome on your job.

How to vet the company you’re connected with

Before you agree to any work, it’s worth taking a few minutes to check the company on your own, the same way you would with any contractor coming into your home.

• Ask for their license and insurance. Confirm they carry general liability insurance and, if your job involves 25 square feet or more of visible mold, ask whether they hold a Texas Mold Remediation Contractor license, since state law requires that license above that threshold.
• Ask if their technicians hold IICRC training. Many restoration companies train technicians to IICRC standards (the S500 water damage standard, for example). Asking about this is reasonable due diligence, but confirm it directly with the company rather than assuming it from any marketing language.
• Get a written estimate before work starts. It should spell out the scope of work, and roughly what’s included in mitigation (extraction, drying) versus repairs (drywall, flooring, paint). Be wary of anyone who wants a signature before explaining the scope.
• Ask how they work with your insurer. Reputable companies are used to documenting damage with photos and moisture readings for a claim, and can explain what your policy is likely to cover and what it likely won’t. They should still recommend you confirm actual coverage with your own insurance agent or adjuster, not just take their word for it.
• Get everything in writing. Change orders, added scope, and final pricing should all be documented, not just discussed verbally.

None of this takes the place of your own judgment. If something about a quote or a company’s answers doesn’t sit right, you’re free to get a second opinion.