Privacy Policy
Who this policy covers
This policy applies to easttexaswaterdamagepros.com, operated as a free referral service connecting homeowners with independent local restoration companies. It does not cover the privacy practices of the restoration companies you’re connected with once a call is routed to them. Ask that company directly about how they handle your information.
Information we collect
Phone calls. The phone number displayed on this site is a call tracking number provided by a third-party call routing service. Calls made to that number may be recorded and may be routed to the network of independent restoration companies we work with, so the call can be answered and a referral made. Call recordings and routing data are handled by our call tracking and telephony providers as part of delivering the call.
Site analytics. We use Google Analytics 4 to understand overall site traffic, such as which pages are viewed and how visitors arrive. Google Analytics 4 sets cookies to distinguish visitors and sessions. We also use Google Search Console, which reports aggregate data about how the site appears in Google search results and does not identify individual visitors.
Call back requests. If you use the “Request a call back” form, we collect what you enter: your name, phone number, town or address, the type of help you need and any details you add, along with the page you sent it from and the time. To protect against spam we also store a one-way hashed form of your IP address, which cannot be turned back into the address. If analytics cookies are present, the form also sends the anonymous Google Analytics visitor and session identifiers so we can count the request as a site conversion. It does not send your name, phone number or message to Google.
How information is used
Call back requests are used to call you back about your request and to arrange the help you asked for, which means sharing your request with the local company that will do the work. We do not sell your information or use it for unrelated marketing.
Call and routing data is used to connect your call with a restoration company that serves your area, and to help us and our call tracking provider evaluate whether the referral network is functioning correctly. Aggregate analytics data is used to understand which pages are useful to visitors and to improve the site over time.
Third-party providers
This site is hosted on Cloudflare’s network. Call tracking, recording, and routing are handled by third-party telephony and lead-routing providers as part of the referral service described in our Terms and Disclosure. These providers may have their own privacy practices governing how they handle call data. Call back requests are stored on Cloudflare and delivered to us through a private team messaging tool.
Cookies and tracking
Google Analytics 4 sets cookies in your browser to help distinguish visitors and sessions. This site does not run advertising pixels or other third-party tracking cookies beyond Google Analytics. If that changes, this policy will be updated to disclose it.
Data retention
Call back requests are kept for as long as needed to follow up on them and to keep a record of requests, then deleted. You can ask us to delete yours sooner by emailing the address below. Call recordings and routing records are retained by our call tracking provider for as long as needed to operate and evaluate the referral service, consistent with that provider’s own retention practices.
Your choices
If you have concerns about a call being recorded, you can decline to proceed with the call, or ask the person who answers whether the call is being recorded. You can also block or clear Google Analytics cookies in your browser. Nothing on the site requires you to submit personal information to read it; the call back form is optional.
Contact
Questions about this policy can be sent to hello@easttexaswaterdamagepros.com.
Changes to this policy
We may update this policy as the site or its providers change, for example if additional tracking is added later. The date at the bottom of this page reflects the last update.